COPYRIGHT AND TRADEMARK NOTICE

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Jack & Ollie’s, Copyright ©, ALL RIGHTS RESERVED.  

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You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


CREDIT CARDS

We accept credit cards as a form of payment.

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There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.


LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties.

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You acknowledge that Jack & Ollie's is not responsible for the operation of, or content located on or throughout any such site.


MULTIPLE PRODUCT ORDERS

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time.

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Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.


ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

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Jack & Ollie's reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


OTHER CONDITIONS

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not.

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Jack & Ollie's reserves the right to make changes to this site and these conditions at any time.


OUT-OF-STOCK PRODUCTS

We will ship your product as it becomes available.

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Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


PRIVACY

We keep your personal information private and secure.

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When you make a purchase from Jack & Ollie's Supplies, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


PRIVACY ON OTHER WEB SITES

Other sites accessible through our site have their own privacy policies and data collection practices.

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Please consult each site's privacy policy for more information. Jack & Ollie's is not responsible for the actions of third parties.


RETURNS AND REPLACEMENT

If a return or replacement is needed due to damage or order error, we’re happy to accept unopened returns or provide replacements up to 30 days after the order was received.

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If you find that you are not happy with the product, we have your peace of mind covered with a 30 day money guarantee refund and/or replacement policy.  If you are not satisfied, or your item is not as expected, please send us an email at orders@jack-ollie.com.  We will respond within 24 hrs.If you have any questions about our shipping policy and returns, please send us an email.  We'd love to hear from you!


SHIPPING POLICY

Shipping Time — Most orders will ship the next business day, provided the product ordered is in stock.

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Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate.

Shipping Process -- Orders typically ship 2-3 days after your order is confirmed. You will receive email confirmations as your order is processed through our happy system and will be notified at the time your order is shipped. We use flat rate shipping that enables us to provide free shipping. Unfortunately, we do not offer international shipping at this time, although we may in the future as we grow.


SHOPPING CART HELP

This online store is powered by 3dcart shopping cart software.

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The 3dcart ecommerce solution provides the means to power this Jack & Ollie's but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of Jack & Ollie's and has no direct ties to 3dcart as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.


TAXES

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Jack & Ollie’s holds a presence.

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For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.


TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Jack & Ollie’s shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.

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Jack & Ollie's shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Jack & Ollie's will issue a refund to your card in the amount of the incorrect price